Frequently Asked Questions about our service

1. What are the terms of the delivery service?
2. What are the Coverage Areas for the delivery service?
3. How much is the shipping charge?
4. Can I pay through methods other than credit cards?
5. Is the online payment system secure?
6. How do I know that my order has been received?
7. Can the orders be fulfilled all the time?
8. I have a special request - can it be fulfilled?
   
   

What are the terms of the delivery service?
Orders received can be delivered same day in Pune and within 3 hours anywhere in India, or within 8 hours if you happened to make your order for remote location. Orders must be received at least 1 days in advance for delivery outside India.

If you require delivery of special arrangements, or if you have any other questions, please do not hesitate to contact us. 9011114444 or mail us globalflowerdelivery@hotmail.com

For festive occasions, all orders must reach us 1 day in advance.

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What are the Coverage Areas for the delivery service?
Click here for the complete list of places where we deliver.

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How much is the shipping charge?
Delivery prices are included in the prices listed. For specific locales please refer to the delivery places list.

What you see on the item price is what you have to pay for.

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Can I pay through methods other than credit cards?
We accept Cheque, Money orders and Demand Drafts (DDs). The detailed instructions for making such form of payment are as follows:

Fill out your Order Form carefully and select the Cheque, Money Order as your payment method and mail to us.

Your cheque/DD must reach us atleast 15 days prior to delivery date. For customers placing orders from Pune(INDIA), your cheque/DD must reach us atleast 3 working days prior to delivery date.

Please make all cheques, money orders or bank drafts payable to
GlobalFlowerDelivery.com and mail it to our address:-

GlobalFlowerDelivery.com
91 - Koregaon Park,
Pune - 411001 Maharsahtra.
INDIA.

Please be sure to write your name and Product ID/No. at the back of the cheque, money order or bank draft.

Orders will only be sent upon confirmation.

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Is the online payment system secure?
Yes, it is. All the online transactions and Credit Card processing on our website is handled by CCNow - one of the leading Credit Card processing service provider on the Internet and 'CC avenue' - Indian online transaction service provider. Their service uses the technology for encrypting and sending your credit card details. The system protects your credit card details from being intercepted and used by fraud while the information is in transit over the net.

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How do I know that my order has been received?
All orders will receive a confirmation message from us. If you hear no news from us within 12 hours, please call us at +91 (20) 26133809, or fax us at +91 (20) 26131373, or e-mail us at sales@puneflowerdelivery.com. For an urgent order, call for an immediate confirmation.

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Can the orders be fulfilled all the time?
Seasonal conditions may affect the supply of certain kind of flowers. Specific colors may not always be available. In some cases, substitution may be necessary to fulfill your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers' sizes.

In certain extreme cases, subject to stock-availability, we reserve the right to substitute your order with another item which is of equal or higher value. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used.

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I have a special request - can it be fulfilled?
Yes to the best of our ability we will try our utmost to fulfill all your special needs and preferences eg: you would like roses replaced with carnations or specific color etc. When you fill out the order form please mention in the special instructions.

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